I Am Getting Furniture

Truly, I am. For those of you unaware of my entire furniture horror saga, a quick recap will be in order. For those of you aware of it, you can reread or skip down abit.

[Begin Recap...]
We went into the furniture store on October 1st and bought a beautiful lounge and dining suite. (Domayne for those of you in Australia) We were told we'd have the furniture in 4 weeks, which we were shocked at, but agreed to - after all, we did get financing through them and you can't really be that picky. So 4 weeks comes and goes, and I call them up and ask what the hell is going on with our furniture, and when can we expect it? I'm informed that the dining table has already arrived and for an additional $75 delivery fee, we can have the furniture delivered separately - the couch was due to go into transport from Sydney on the 1st November and would take approximately 2 weeks to arrive, depending on the carrier. (Because you all know how SLOW and STEADY truckers drive)

I'm not happy with this of course, but there isn't too much I can do, so I hang up. Yesterday I called back to see what the hell was going on, because nobody had called to let us know anything, and if the couch (by some miracle) had indeed arrived, then I would like to know when it was going to be delivered. The girl on the phone tells me it should have gone into transport on the 1st according to her computer, and arrive this week, but now she's going to have to track it down and call me back. Ok good, maybe we'll get to the bottom of this now. She calls me back, and lo and behold... it's going to take ANOTHER 2 weeks because the couch isn't even FINISHED yet!!!!!!!! It's still in the freaking warehouse in Sydney, waiting for the fabric to arrive (and arrive from where, I have NO idea). So now, our entire furniture set which was supposed to have only taken ONE month to arrive, will now take approximately TWO months. We're looking at around December for it to get here.

So, obviously that's not good enough, right? I mean, wouldn't YOU be pissed off if you're living in a house with no furniture since late September? So, my brother and I hash it out last night and decide we're going to cancel the order as long as it's okay with D, and we're going to go in and do it today. D says yes, cancel the order, we're not buying through them EVER again; they've dicked us around enough.
[End Recap...]

Okay! So, now, today we go in to the store and immediately request to speak with the franchise manager, Pete. Pete's a nice guy, and wonders how he can help us, and why. We give him the rundown, including about our sales guy and how unhappy we were with everything we've been put through, and that we're now in store to cancel the order.

He asks us if there's anything he can do to save the order from being cancelled. I told him no, that we're pretty well tired of dealing with people from your store. He nodded in sympathy and continued looking through our account trying in vain to get us to reconsider.

And then he said the magic words. Okay so I don't remember exactly what they were but the word "discount" was mentioned alot. Then he asked if he could show us some floor models of lounge suites that were available for purchase.

In short, we stayed with Domayne, got an upgraded lounge suite that would have ordinarily brought our order total up to $6.5k and we got it for $4.7k - not a bad deal at all! And, not only is that good... Since the lounge we want is a brand new model and was only released a few days ago, the stock has to come from Brisbane because they don't have any at the store, so in the interim while we're waiting for the new suite to come in, they're LENDING us the floor model 3 seater until Monday when the actual new suite arrives. So that's coming today, along with our dining suite.

Honestly, it's amazing what can happen when you talk to the franchise manager of a store!